Troubleshooting Agent Errors
If an "Initializing" error occurs, you should check if Hyper-V is enabled on your system.
How to Enable Hyper-V
1. Search for and run "Turn Windows features on or off" in the Windows search bar.
2. Find "Hyper-V" in the list and check the box.
※ Please note: The Hyper-V feature is natively available only on Windows Pro (Professional) and Enterprise versions.
3. Click Restart to reboot your system.
Hyper-V Configuration After Reboot
1. Search for "Hyper-V Manager" in the search bar and run the application.
2. Right-click on your computer name, then select "New" > "Virtual Machine".
3. Set the Name and Storage Location for the virtual machine, then click Next.
※ Note: Since virtual Windows machines take up a significant amount of storage, it is recommended to designate a drive with sufficient free space.
4. Select the Generation of the virtual machine. While Generation 1 supports 32-bit versions of Windows, Generation 2 supports only 64-bit versions of Windows.
※ Note: You cannot change the generation once it has been selected. If an issue occurs, you must delete the virtual machine and create a new one.
5. Set the amount of memory (RAM) to allocate to the virtual machine. Choose a value based on your physical RAM capacity and the tasks you plan to perform within the virtual environment. (1GB = 1024MB)
6. Next, enter the location and size of the virtual hard disk. Since the capacity can be expanded later, please set it based on your available physical hard disk space.
※ Example: In this case, the laptop's disk was assigned as the D drive, and approximately half of its capacity was allocated.
If the "Failed to change VM state" message appears, it means the initialization has failed.
BIOS Settings
How to Enter the BIOS
Turn on the power and immediately press the [F2] key repeatedly at high speed.
※ Note: On systems equipped with an SSD, the boot speed is extremely fast. Please start tapping the [F2] key immediately after pressing the power button.
BIOS Entry Methods by Manufacturer
| Manufacturer | BIOS Entry Key | Selecting Boot Priority Key | Site Links |
|---|---|---|---|
| Intel | F2 | F10 | Link |
| AMD | F2 | F10 | Link |
| MSI | DEL | F11 | Link |
| ASUS | F2 or Del | ESC or F8 or F12 | Link |
※ The following instructions describe the BIOS setup process for Intel systems. Steps may vary depending on the manufacturer. For detailed assistance, if you encounter the Failed to change VM state (0x???????)error, please contact the manufacturer's support center with the specific error code shown in the parentheses.
How to Enter Intel BIOS
1. Press the [F2] key as soon as the logo screen first appears during the boot process.
2. In the Main (or Basic) tab, change Fast Boot to Disabled.
3. Return to the top-level menu. Press the right arrow key until the Save & Exit tab is displayed.
4. Select Save Changes and Exit (or Save Changes and Reset) to reboot the system with your changes applied.